Please direct all written correspondence to:
2120 Staples Mill Road, Suite 300
Richmond, VA 23230 USA
or via fax to +1-804-346-8850
We can also be reached by telephone at 1-800-552-2839 within the United States or +1-804-346-8200 from around the world.
Our normal business hours are Monday-Friday, 8:30am to 4:30pm, eastern time zone. To serve your needs most efficiently, you may choose from the following options when you call. Some guest services are available outside normal business hours, however you may also leave a voice mail message on any of the listed extensions.
- To plan your next Club Land'or vacation or discuss an existing reservation, press 2 or dial extension 2250
- For our Concierge service to help plan activities or purchase meal plans, press 3 or dial extension 2225
- To plan your next FlexPlus Exchange vacation or discuss an existing exchange request, press 4 or dial extension 2225
- To make an account payment or speak to someone about your account, press 5 or dial extension 2251
- To leave a message in our general voice mail box, dial extension 2201.
If you are checking into Club Land'or after hours or on the weekend and need to speak to the front desk, dial 242-363-2400 for assistance.
For general inquiries, you can also fill out the following form, and someone from the appropriate department will be in touch with you shortly.